Privacy Policy
Grouptrack (“Grouptrack,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Grouptrack mobile application on iOS and Android (the “Service”), and describes your privacy rights and choices.
By using Grouptrack, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Grouptrack helps you stay connected to the people, pets, and belongings that matter most, reducing stress and adding peace of mind to your daily life. We value your privacy and are fully committed to safeguarding it. This Privacy Policy outlines how we collect, use, share, store, and protect personal information through our products and services, as well as the choices you have regarding your data.
2. Scope of This Policy
This Privacy Policy outlines how we collect, use, share, store, and protect personal information through our products and services, as well as the choices you have regarding your data. In certain instances—such as when we use third-party processors for cloud hosting or payment processing—those parties may also act as data processors or joint controllers under relevant laws.
We reserve the right to update this Policy from time to time. If we do, we will post notice of the changes on the Website and/or within our Application. Continued use of our Services after any posted modifications constitutes acceptance of the updated Policy.
3. How We Collect and Use Information
We collect data in two primary ways: (1) information you voluntarily provide to us, and (2) information we automatically collect when you use our Services.
3.1 Data You Voluntarily Provide
Registration and Profile Information
When you create an account, we may collect your personal information such as your name, email address, mobile phone number, and a photo, if you choose to have a photo associated with your account. If you want to add a friend or family member to your account, we collect that member’s name, email address, and mobile phone number. We may also collect billing information when you sign up for a Premium service. If you remove your account from Grouptrack, we destroy all data.
When you create an account, we may collect your personal information such as your name, email address, mobile phone number, and a photo, if you choose to have a photo associated with your account. If you want to add a friend or family member to your account, we collect that member’s name, email address, and mobile phone number. We may also collect billing information when you sign up for a Premium service. If you remove your account from Grouptrack, we destroy all data.
Geolocation
We collect your unique user identifier and location data (such as GPS, Wi-Fi, or wireless network triangulation) to provide core features of the Service, including location sharing and place-based alerts. We also collect the location of designated “Places” in order to notify group members when someone arrives at or leaves those locations.
We collect your unique user identifier and location data (such as GPS, Wi-Fi, or wireless network triangulation) to provide core features of the Service, including location sharing and place-based alerts. We also collect the location of designated “Places” in order to notify group members when someone arrives at or leaves those locations.
If you delete a Place, its associated location data is removed. We retain location data only for as long as reasonably necessary to provide the Service, after which it is deleted or de-identified. De-identified location data may be retained for a longer period to analyze aggregated trends and improve the Service.
You may opt out of location collection at any time by disabling location permissions for the Grouptrack app in your device settings. If you delete your account, your location data is deleted.
Messages and User Content
We collect and process messages you send to members of your groups through the in-app chat feature. Chat is limited to text only and messages are visible only to group members. No file or media sharing is supported.
We collect and process messages you send to members of your groups through the in-app chat feature. Chat is limited to text only and messages are visible only to group members. No file or media sharing is supported.
Contacts
With your permission, we may temporarily access your contacts to determine whether people you know are already using Grouptrack. Contact information is not retained after this check is completed.
With your permission, we may temporarily access your contacts to determine whether people you know are already using Grouptrack. Contact information is not retained after this check is completed.
You can choose not to provide certain information; however, not doing so may limit your ability to access some features of our Services.
3.2 Data We Automatically Collect
Usage Information
We automatically collect information about how you use the Service, such as activity history, location-related features used, group participation, and interactions within the app.
We automatically collect information about how you use the Service, such as activity history, location-related features used, group participation, and interactions within the app.
Device and Connection Information
We may collect technical information including IP address, device type, operating system, browser type, app version, device identifiers, and log data. This information helps us ensure proper functionality, security, and performance.
We may collect technical information including IP address, device type, operating system, browser type, app version, device identifiers, and log data. This information helps us ensure proper functionality, security, and performance.
Information Provided by Other Users
If another user adds you to a group or shares information about you through the Service, we may process that information as part of providing the Service.
If another user adds you to a group or shares information about you through the Service, we may process that information as part of providing the Service.
Cookies and Similar Technologies
When you visit our website or use our mobile application, we may collect information using cookies, log files, and similar technologies. This may include pages viewed, referring or exit pages, and general usage activity. These technologies are used solely to operate, maintain, and improve the Service.
When you visit our website or use our mobile application, we may collect information using cookies, log files, and similar technologies. This may include pages viewed, referring or exit pages, and general usage activity. These technologies are used solely to operate, maintain, and improve the Service.
Location Information from Automatic Collection
Depending on your device settings and permissions, we may collect approximate or precise location data to support location-based features. Location data is used only where necessary to provide the Service and is not used for advertising.
Depending on your device settings and permissions, we may collect approximate or precise location data to support location-based features. Location data is used only where necessary to provide the Service and is not used for advertising.
3.3 How We Use Automatically Collected Information
We use the information described above to:
- Provide and maintain core features of the Service
- Remember user preferences and settings
- Improve performance, reliability, and user experience
- Analyze aggregated usage trends
- Detect, prevent, and resolve technical or security issues
- Deliver updates and improvements to the mobile application
- Send you updates about new or upcoming features, Services, and Offers that we believe might be of interest to you. Where required by law, we obtain your consent.
- Create aggregated or anonymized data that we might use for internal metrics, performance analysis, or additional offerings.
We may use first-party or trusted third-party analytics tools to help us understand how users interact with the Service. Analytics data is used in an aggregated, non-advertising manner.
We do not use tracking technologies for targeted advertising, do not sell personal data, and do not display third-party ads in the app. While we respect user privacy preferences, some browser-based signals (such as “Do Not Track”) may not be fully supported due to technical limitations.
Sharing of Your Information
We do not sell your personal information and do not share it with third parties for advertising or marketing purposes. We only share information in limited circumstances, as described below.
We do not sell your personal information and do not share it with third parties for advertising or marketing purposes. We only share information in limited circumstances, as described below.
Sharing with Other Grouptrack Users
Information you choose to share within the app, such as your name, photo, and location, is shared only with members of your Grouptrack groups, in accordance with how the Service functions. This information is not visible to users outside your groups.
Information you choose to share within the app, such as your name, photo, and location, is shared only with members of your Grouptrack groups, in accordance with how the Service functions. This information is not visible to users outside your groups.
Service Providers and Analytics
We may share limited personal or technical information with trusted third-party service providers who help us operate and improve the Service. These providers perform services on our behalf, such as analytics, infrastructure support, billing, or technical operations.
We may share limited personal or technical information with trusted third-party service providers who help us operate and improve the Service. These providers perform services on our behalf, such as analytics, infrastructure support, billing, or technical operations.
For example, we use analytics services (such as Mixpanel) to understand how users interact with the app and to improve performance and features. These providers may process data such as usage activity, device information, or de-identified location data solely for analytics and service improvement purposes and are not permitted to use it for advertising.
Public Content
Any information or content you voluntarily submit in public-facing areas (such as reviews, feedback, or comments posted on our website or social media pages) may be visible to the public. We may display user reviews or comments within our website or app, but we do not post private in-app content publicly.
Any information or content you voluntarily submit in public-facing areas (such as reviews, feedback, or comments posted on our website or social media pages) may be visible to the public. We may display user reviews or comments within our website or app, but we do not post private in-app content publicly.
Aggregated and De-Identified Data
We may aggregate data or remove identifying details so that it no longer reasonably identifies an individual. This aggregated or de-identified data may be shared with third parties for purposes such as usage analysis, trend analysis, or improving the Service. We do not share de-identified data in a way that allows users to be re-identified.
We may aggregate data or remove identifying details so that it no longer reasonably identifies an individual. This aggregated or de-identified data may be shared with third parties for purposes such as usage analysis, trend analysis, or improving the Service. We do not share de-identified data in a way that allows users to be re-identified.
Business Transfers
If Grouptrack is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, user information may be transferred as part of that transaction. Any such transfer will be subject to appropriate confidentiality protections.
If Grouptrack is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, user information may be transferred as part of that transaction. Any such transfer will be subject to appropriate confidentiality protections.
Legal and Safety Requirements
We may disclose personal information if required to do so by law, legal process, or government request, or if we believe in good faith that disclosure is reasonably necessary to:
We may disclose personal information if required to do so by law, legal process, or government request, or if we believe in good faith that disclosure is reasonably necessary to:
- Comply with legal obligations
- Enforce our Terms of Use
- Detect, prevent, or address fraud, security, or technical issues
- Protect the rights, property, or safety of Grouptrack, our users, or others
Except as described above, we do not share personal information with third parties.
5. How we protect your information
Grouptrack cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
6. Your Choices About Your Information
You may, of course, decline to submit any personal information through the Service, in which case Grouptrack may not be able to provide its Services to you.
Modifying Your Account Information and Settings
You may modify your account information, update or amend your personal information at any time by logging in to your account. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, parental consent notification, order confirmations, change or updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at contact@canopas.com.
You may modify your account information, update or amend your personal information at any time by logging in to your account. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, parental consent notification, order confirmations, change or updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at contact@canopas.com.
Delete Your Account and Personal Information
We will retain your information for up to 1 year after the last day your account is active or as needed to provide you services. You can delete your account at Grouptrack app > menu > Settings > Your Profile > Delete account. If you wish to delete your account, please contact us at contact@canopas.com.
We will retain your information for up to 1 year after the last day your account is active or as needed to provide you services. You can delete your account at Grouptrack app > menu > Settings > Your Profile > Delete account. If you wish to delete your account, please contact us at contact@canopas.com.
7. Children’s Privacy
Our Service allows parents to keep track of their children’s location on mobile devices that the Parent has added to their group. The Service is intended to be used by children under 16 only with significant parental involvement and approval. If a Parent wishes to add a User who is under 16 to their group, the Parent must first complete the Parental Consent Form and return it via mail or email. The Parental consent form can be found here
The child will then be able to participate in the Grouptrack Service as a member of your group. The child’s personal information, including name, user name, email, and location, will be shared with other members of the group and the child user will be permitted to contact, and be contacted by, other members of the group through the Service. Grouptrack may collect, use, disclose, and store the child’s personal information as described in this Privacy Policy. However, we do not use or share personal information collected from the accounts of children under 16 for marketing or advertising purposes, or permit our third party partners to collect and use such information for advertising purposes.
The Parent may contact us to review and/or delete any personal information we have collected from the child, or to withdraw permission for Grouptrack to collect any additional information from the child. Please contact us at contact@canopas.com if you have questions about your child’s account. If you believe that we might have inadvertently collected information from a child under 16 without parental consent, please contact us at contact@canopas.com.
8. Third-Party Links and Content
We are not responsible for the practices employed by websites or services linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. Please read over those rules and policies before proceeding.
9. Changes to Our Privacy Policy
Grouptrack may, in its sole discretion, modify or update this Privacy Policy from time to time, and so you should review this page periodically. When we change the policy, we will update the ‘last updated’ date at the top of this page. If there are material changes to this Privacy Policy or in how Grouptrack will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.
10. CCPA / CPRA (California Residents)
You have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information
Grouptrack does not sell or share personal information, including location data, for advertising or commercial purposes.
11. How to contact us
To opt in or out of personal information, adjust the setting in your Grouptrack app’s Menu > Settings > Privacy Policy. If you have any questions about this Privacy Policy or the Service, please contact us at contact@canopas.com.
Get in Touch
Contact us at contact@canopas.com